Privacy Policy

Overview

Pillarward develops software tools, including LeadGuard, designed to help small businesses organize and review inbound customer opportunities.

This Privacy Policy explains what information Pillarward may collect, how that information may be used, and the choices available to users.

Information We May Collect

Depending on how our services are used, we may collect information such as:

• Name and business contact information.
• Email address and phone number.
• Information submitted through forms, email, text messages, phone calls, or other inbound communication channels.
• Information needed to operate, maintain, secure, and improve Pillarward services.
• Basic technical information related to the use of our website or services.

How We Use Information

We may use collected information to:

• Provide and operate Pillarward and LeadGuard services.
• Help authorized business users review inbound customer communications and follow-up tasks.
• Send operational notifications requested by authorized users.
• Provide support, troubleshoot problems, and maintain system security.
• Improve the reliability and functionality of our services.
• Comply with applicable legal and regulatory requirements.

SMS and Mobile Information

Pillarward may send operational SMS notifications to authorized business owners or administrators who have explicitly agreed to receive those notifications.

Message frequency varies depending on inbound customer activity. Message and data rates may apply. Recipients may reply STOP to opt out of SMS notifications and HELP for assistance.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Mobile information and SMS consent are not transferred to third parties or affiliates for their own marketing or promotional use.

Service Providers

Pillarward may use service providers that help operate our communications, hosting, infrastructure, security, or other technical services. These providers may process information only as necessary to provide those services on our behalf and subject to applicable contractual or legal obligations.

Data Security

We use reasonable technical and organizational safeguards intended to protect information from unauthorized access, disclosure, alteration, or loss. No system or transmission method can be guaranteed to be completely secure.

Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain business and security records, resolve disputes, and comply with legal obligations.

Your Choices

You may contact Pillarward to request information about your personal data, request correction or deletion where applicable, or ask questions about this Privacy Policy.

SMS recipients may opt out of operational text notifications by replying STOP or by asking Pillarward to disable SMS notifications.

Changes to This Policy

We may update this Privacy Policy as our services or legal requirements change. Updates will be posted on this page with a revised effective date.

Contact

Questions about this Privacy Policy may be sent through our contact page.